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Your technologic partner in Facility Services


The denomination "Facility Services" encompasses those known as General Services or Comprehensive Services that are part of the Facility Management: maintenance services, industrial cleaning services, pest control, landscaping, security, concierge and many other services Requested by the companies (messaging, receptionists, control of entrances and exits, management of car parks, etc.)

At present, the subcontracting of such services to companies specialized in offering them is widespread in all sectors, since they allow organizations to focus on their business or main activity, leaving specialized companies to manage their general services.

Increasingly, the tendency of the companies of Facility Services is to offer a catalog of services as integral as possible to their clients, so that, for these, it becomes essential the support in a technological partner that is aligned with their Objectives to be truly competitive before the client.

FAMA FS is the perfect technological ally of the companies of Facility Services, supporting them through 2 lines of action:

  • Advice on technical and legal regulations: FAMA FS provides you with the complete technical and legal ranges on RITE, RBT, RAT, PCI, pressure equipment, refrigeration and oil installations, among others.
  • Technology platform: FAMA FS provides the software tool, in Cloud / SaaS (Software as a Service) mode, specially designed to help General Service or Facility Services (FS) companies achieve operational excellence in managing services Of support to its client, whatever they are.
FAMA FS is a CAFM (Computer Aided Facility Management) software tool that offers greater capacity than GMAO (Computer Assisted Maintenance Management) software to Facility Services companies.


FAMA FS is a modular solution, with greater capacity than GMAO software, specially developed to manage any service that the client requests in a comprehensive way and from a single technological environment:

Main functionalities

The following are the main functional groupings of FAMA FS:

Corrective maintenance

  • Ability to establish a catalog of corrective maintenance requests to be able to organize requests.
  • Definition of associated workflows for each of the typologies of corrective maintenance requests.
  • Availability to know exactly the state in which each one of the requests of corrective maintenance of its clients is.
  • Notifications and alarms regarding breach of corrective maintenance service.
  • Ability to define access rules, change data of a request before being approved and reopen a completed request due to a user dissatisfaction.
  • Registration of nonconformities to evaluate the quality of the service offered.
  • The system offers the total cost of any corrective request and enables the allocation of supplier invoices to user requests.
  • Comprehensive management of corrective work orders associated with applications.
  • Different possibilities of visualization in calendar mode of work orders.
  • Possibility to allocate the time of resources, spare parts used and their cost, any type of material or machinery used and their cost.
  • Updated information on the most recurring problems, as well as the average response time in applications, in order to establish criteria for action and control.
  • Integration with the Supplier Channel module and with the APP OT + Module.

Preventive Maintenance

  • Comprehensive management of preventive and normative maintenance, including the elaboration of the maintenance plan and the ranges.
  • Execution at predetermined intervals according to the manufacturer's recommendations, operational conditions, legal regulations and the history of incidents of the assets.
  • Planning, programming and standardization of maintenance ranges efficiently.
  • Establishment of cost criteria and levels of performance in maintenance contracts.
  • Alarms for pending actions.
  • Possibility of linking graphically with the facilities and documentary base of plans of the buildings to be managed with their corresponding facilities.
  • Possibility of integrated management with the Provider Channel, as well as with the APP OT + Module.
  • Different possibilities of visualization in calendar mode of work orders.
  • Automated generation of work orders based on preventive maintenance planning.
  • Possibility of expediting the billing / imputation, since the ranges, operations and work orders have fields related to the economic valuation of the same.
  • Possibility of making maintenance budgets.
  • Possibility of managing information related to the prevention of occupational risks.

Other general services

  • Comprehensive management of requests and work orders corresponding to any type of service offered by the Facility Services company to its clients, beyond the management of maintenance (eg cleaning, catering, gardening, parking, concierge, etc.). )
  • Ability to establish a catalog of services to be able to organize the requests of your client.
  • Ability to manage an unlimited number of services.
  • Definition of associated workflows for each service request.
  • Availability to know exactly the state of each of the service requests.
  • Notifications and alarms about service failures.
  • Ability to define access rules, change data of a request before being approved and reopen a completed request due to a user dissatisfaction.
  • Registration of nonconformities to evaluate the quality of the service offered.
  • The system offers the total cost of any service request and enables the allocation of supplier invoices to user requests.
  • Comprehensive management of work parts associated with service requests.
  • Updated information on the most recurring problems, as well as the average response time in applications, in order to establish criteria for action and control.

Inventory of facilities

  • Comprehensive management of the various facilities to be managed, according to location and typology, as a basis to facilitate the management of maintenance of the same.
  • Classification of the elements of the inventory: by families, catalogs, associated cost center, physical dependence of another element in the installation.
  • Tracking the life cycle of the inventory element.
  • Access inventory information in hierarchical mode for ease of identification.

Warehouse management

  • Complete control of warehouse material stock in an integrated way with work orders for preventive, corrective and service maintenance.
  • Stock cataloged by families and warehouses.
  • Possibility to see all movements classified by types or catalogs.
  • Availability of a movement history (entries, exits, transfers, etc.)

Communication channel CLIENT-SUPPLIER

  • Unique and centralized communication channel with external suppliers to the company of FS for the execution and control of assigned work orders, whether corrective, preventive or service.
  • Receipt of notices from suppliers of new work orders and access to them through the system.
  • Possibility of informing the work done by the external supplier.
  • Possibility to view work orders in calendar mode and manage them from there.
  • Availability to know exactly the state of each of the work orders.
  • Visualization of work orders with the possibility of restricting the access of the supplier only to those that are within their competence.

Communication channel COMPANY FS-CLIENT

  • A single and centralized communication channel for sending, controlling and monitoring requests for services and / or corrective maintenance by the requesting users of the FS company.
  • Availability of the complete catalog of services through the system.
  • Availability for requesting users to make new requests.
  • Possibility of following the requests and consulting the status of the requests.
  • Generation of response and automatic update of the change of state of the process of solution of the requested incidence or service, with associated alerts.
  • Easy configuration of the workflows through automation tools of the process of management of the incidence and notifications, as well as their assignment to intervene.
  • Automatic fulfillment of user data, including its location, when it is identified in the system.
  • Security criteria required by the Organic Law on Data Protection (LOPD).


  • Easy creation of surveys from predefined templates or from scratch about any aspect on which the FS company has the need to obtain indicators: quality of a particular service or a specific aspect in the development of a service or resolution of a Incidence, level of user satisfaction, compliance with service level agreements, etc.
  • System of intelligent surveys: visualization of questions according to previous answer; Establishment of mandatory questions; Automated shipments by profile; Automatic alarms (in cases of incomplete survey, response outside established response range, etc.); Automatic language depending on the user profile.
  • Ability to attach documents and consult comparatives.
  • Access to the state of the surveys.
  • Automated sending of reminders about the response deadline.
  • Possibility of generating a massive load of responses.
  • Possibility of associating a Workflow to the answer.

Document management

  • Unique database and only way of entry for all users (accessible from any module).
  • Possibility of establishing access restrictions depending on the user profile.
  • Storage of all types of documents (of any nature and format), offering a history of the same and facilitating the comparative.
  • Multiple classifications of documentation.
  • Control and registration of different versions of documents.
  • Access and download of legal information associated with the FAMA FS tool (RITE, PCI maintenance, legionellosis treatment, refrigeration and oil installations, elevators, AT and BT...)


  • Complete management of the various types of contracts that the Facility Services company must manage, whether current, past and future.
  • It allows a more detailed classification level for the different typologies of contract according to the economic nature of the same.
  • Ability to specify on any contract: the supplier company, customer, manager, the way of obtaining the contract, data regarding the form of payment / payment.
  • Specific attributes for the different typologies of contracts, for example: in contracts of maintenance and services can indicate values relative to agreements of level of service, in the contracts of supply can be indicated values relative to the company supplier, tariff, etc. .
  • Automated process of increase of the CPI for the concepts of the contracts.
  • Integration with sources and exits of information (real estate, investments, maintenance, services, patrimonial).
  • Ability to integrate with other financial systems (SAP, PeopleSoft, Oracle Financial).
  • Ability to generate notifications regarding terms of validity of the contract, renewal, cancellation, etc.

Economic management

  • Economic management of the various types of contracts (supplies, taxes, leases, maintenance, services, insurance, etc.)
  • Processes of automatic generation of invoices that emanate from each contract and establish mechanisms of entry and exit of the same, automating and greatly streamlining the administrative processes.
  • Automatic generation of payment orders resulting from each contract.
  • Process of automatic extension of contract concepts.
  • The system is prepared to integrate with the economic / financial system of the organization.Ability to extract monthly and annual cost data by different criteria.
  • Possibility of creating different types of taxes (VAT, IGIC, ...)
  • Possibility of performing calculations of distribution of costs to operational centers, according to different criteria.
  • Incorporation of mechanisms for the management of investments and amortizations.
  • Generation of reports to facilitate the control of the indicators of the expenses and investments that allow to determine the performance of the operations.

SLA (Service Level Agreements)

  • Supervision of service management by controlling compliance with pre-established service level agreements (usually referred to as ANS or SLA, "Service Level Agreement").
  • Allocation of criticality levels of the incidents or requests in relation to the pre-established ANS (SLA).
  • Generation of alerts based on indicators.
  • Control of the activity through KPI ("Key Performance Indicator") performance indicators.
  • Ability to exploit information in a dynamic way.


  • Ability to manage work orders corresponding to requests for maintenance and services from Android mobile device, through APP OT + (FAMA), streamlining the work of operators of maintenance, cleaning or other services.
  • Easy to access, update and complete work orders assigned via mobile using a simple form in wizard mode that helps the user in everything necessary for the recording of the information.
  • Remote access to the system database, interacting with the inventory and maintenance modules.
  • Download and track the work orders online in the APP, as well as the sending of maintenance requests and services.
  • Download lists of inspections, as well as updating the required data.
  • Ability to work always connected via GPRS to remote servers for access to the alphanumeric and geographic data, as well as to work in local without connection until the user decides to realize the synchronization.
  • In particular, in the case of services provided on the public highway, it is possible to report on the coordinates (geo-location) of the place where the OT is managed, also allowing online visualization on a digital map of the data being processed the territory.
  • Possibility of integration with other mobile devices.

Asset Management

  • Capacity of classification of the different properties to be managed by different criteria (location, nature, agency, owners ...)
  • Registration of all property information associated with a property.
  • History of queries, changes and modifications that the property has taken, facilitating the management (estates, cadastral, rights, etc.), as well as the processes (aggregations, segregations, etc.) and associated files (purchase, .)
  • Liaison with Google Maps for properties, registry properties and cadastral estates.
  • Link with the Electronic Headquarters of the Cadastre for the cadastral farms.
  • Notices and notices of the most important events in relation to the properties (for example, that approximates the due date of a right over a property).

Presence monitoring

  • Possibility of integration with face-to-face control systems, in order to have greater control over outsourced tasks, within maintenance contracts, cleaning, etc.
  • Verification, automatic and real time, that the service is being performed as agreed in the defined ANS.
  • Possibility of integration of technological platforms that do not require additional hardware or directly from BAS.

Energy monitoring and accounting

  • Possibility of integration with energy monitoring devices (type power meter) for monitoring the energy consumption of the organization.
  • Monitoring the detailed energy consumption of the organization (according to PLC, BMS).
  • Detection of factors affecting such consumption and identification of savings opportunities.
  • Management of costs associated with each building or work center depending on the rate previously configured.
  • Simulations through re-calculation of tariff.
  • Reports for the economic control of energy expenditure.
  • Visualization of the evolutions of energy consumed by periods and the differential with respect to base period, as well as the passive consumptions.


  • Possibility of incorporating, in an integrated way in the system, the different intelligent building automation facilities (BAS / BMS or Smart Building), which contribute to improve aspects such as comfort (air conditioning and lighting), energy efficiency (monitoring), Security, usability and accessibility in buildings.
  • Generation and management of building data to be managed throughout its life cycle.
  • Intelligent object management, integration of graphic and alphanumeric information.
  • Ability to manage inventory elements, work orders, contracts, supplies, etc. from the 3D model and in real time.

Modes of implementation

FAMA FS is a solution developed in FAMA CLOUD, taking into account the operation of the companies of Facility Services and looking for their greater comfort.

FAMA CLOUD provides a Software as a Service (Software as a Service) type of Facility Services software that frees organizations from software installation and maintenance responsibilities:

  • It is not necessary to have personnel dedicated to the system.
  • There are no expenses in technology or in its maintenance and it avoids that hardware and software are obsolete.
  • Conversion of fixed expenses into variables (payment for actual use of computer systems).
  • Immediate availability of the system and information.
  • Accessible from any place and time.
  • Compliance with LOPD and data security.
  • Access to all functionalities and modules of any FAMA solution.
  • Data center located in Spain.
  • Allocation of a Responsible for the Account by customer.
  • Availability of FAMA Channel: hekpdesk online portal with personalized access for all FAMA users.
  • Training and backup services included.

Main advantages

  • Ability to manage any service that the client requests.
  • Duration of the SaaS service contract = duration of the tender.
  • Cost fully linked to what is specified in the contract with the client.
  • 100% modular solution for easy adaptation to the needs of the organization.
  • Reports that can be edited by the user using excels with a dynamic table that allows the customer to customize the reports as required by the contract.
  • Unlimited users (access guaranteed 100% regardless of the number of users).
  • System availability in 2 weeks (SaaS mode - in the cloud).
  • Parameterized solution (RITE, AT, BT, PCI, oil and refrigeration units).
  • Possibility of massive loading of inventory, ranges and users.
  • Support to the marketing strategy of the company of FS by giving visibility of all its catalog of services to the customer through the tool.
  • 100% web solution.
  • Multi-language and multi-currency system.
  • Userfriendly: easy handling by any type of user.
  • Helpdesk channels (single window).
  • Alarms.
  • Online training (virtual classrooms) and user manuals.
  • APP's available for different services.
  • Includes tools for system administration and auditing.
  • Compliance with the main safety and regulatory standards of the sector.
  • Computer Aided Facility Management (CAFM) software that offers greater capacity than a GMAO (Computer Assisted Maintenance Management) to Facility Services companies.
The following infographics show us the advantages of CAFM / IWMS software on a GMAO software, according to FAMA users:

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